Troubleshooting
Signing in#
| What you see | What to do |
|---|---|
| No wallets listed | Install or unlock a Solana wallet, then reload. On a phone, open Veyragram in your wallet app’s browser. Inside Telegram, use Continue in your wallet app. |
| A message about the network or cluster | Switch your wallet to the network shown on the sign-in screen. |
| “This sign-in request expired” | Sign-in messages are valid for five minutes. Start again. |
| “Challenge was issued for a different deployment” | You opened Veyragram at a different address than the one it is set up for. Use the main address, then try again. |
| Signed out unexpectedly | Your session expired, was ended from another device, or this device was removed. Sign in again. |
Opening the app#
The opening animation stays only while Veyragram is actually loading. If it takes longer than about eight seconds, it says what it is waiting for and offers Try again. If the server stays unreachable, check your connection; if others have the same problem, the server may be down or over its daily capacity, and it usually recovers by itself.
Messages#
| What you see | What it means |
|---|---|
| “Cannot decrypt on this device” | The message was sent before this device existed, or to a device you no longer have. It can’t be recovered here. |
| A message stays “Sending” | You are offline or reconnecting. It sends when the connection is back. |
| “Not sent” | The message was refused, often because the room’s members changed. Retry from the message. |
| “Too many requests” | You hit a rate limit. Wait the time shown, then try again. |
| A message request won’t send | You can send three messages until the other person accepts. |
Rooms with holdings requirements#
- “Could not be verified” means the network couldn’t be checked, not that you don’t qualify. Press Re-check holdings in a minute.
- “Does not meet the requirement” means the balance in the wallet you signed in with is below the minimum. Balances in other wallets don’t count.
Files#
- “Files are limited to … MB on your plan”: the file is larger than your plan allows.
- “Attachment storage quota reached”: you have reached your own storage limit. Space frees up as your older files expire.
- “This server’s file storage is full”: the server has run out of space for everyone. Try again later.
Telegram#
- Inside Telegram Web, the app may not keep you signed in. Use Telegram’s phone or desktop app, or a normal browser.
- No notices arriving: check that Telegram is linked and notices are on under Settings → Notifications, that you pressed Start in the bot, and that you haven’t blocked it.
Still stuck? See Support.